Understand and Engage Your Customers in Real Time

Develop and deliver personalized experiences tailored to the interests and behaviors of the individual.

Customer Engagement

With a customer data platform at its core, SkyPoint enables marketers to orchestrate highly-effective customer communications across all channels, at scale.

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    Dynamic Customer Journeys

    Manage and optimize customer journeys that allow each customer to determine what comes next. Leverage customer preferences, prior campaign engagements, and predictive modeling to identify the most important engagement points, and execute the right responses and activities that maximize customer engagement.

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    Cross-Channel Automation

    Orchestrate and automate 1:1 messaging and offers that is consistent and relevant across all customer touchpoints with customer profiles and insights made available to interaction systems in real-time. Recognize the same individual across channels and devices. Then use what you know to engage with a relevant and personalized experience no matter where the customer is.

  • CDP Compliance

    Identity Resolution

    From the instant any user interacts with your brand, a new profile is created in SkyPoint. These comprehensive profiles become the foundation around which all brand engagement is constructed. As identities between profiles match, SkyPoint matching and stitching automatically merges together and re-builds profiles in real time to reflect a complete view of that customer’s brand engagement across devices and channels.

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    Real-Time Content Recommendations

    Apply customizable machine-learning algorithms to drive 1:1 content and product recommendations that consider each individual’s unique preferences and affinities.

How can we help?

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