Taking SaaS Data Management From Good to Awesome
CSG’s approach with DataDx is the same for all clients. To offer industry best practices, provide options, and mentor…but ultimately, leave the decision up to the client.
“Thought and consideration that went into every decision were beyond what we expected from a software development partner and team,” said Glen. “While we have technical staff on our team, CSG made it easy for our leadership team to understand the downstream effects and performance impacts of decisions made in the near term.”
True to pro fashion, CSG walked DataDx through various examples. In one scenario, DataDx was faced with determining the cause of a calculation error.
“They dissected everything,” said Glen. “We wanted to create a slicer where medical expenses could be broken out by the provider. We hit a roadblock because the tables didn’t have a relationship with one another. CSG not only figured it out but gave us options.”
High-level goals vary from client to client, but for CSG, the goal is always the same—provide the client with examples of industry best practices, along with examples of how we may have done something similar in the past.
“CSG demonstrated how using different variables would make our code more readable and pulled the curtain back on various methods of achieving the same result. Always, they left the power to decide in our hands. This is our approach with our own clients in the healthcare field when we empower them with the DataDx platform to make important business decisions, ” Glen said.
“As a bonus, the CSG team is fun to work with. They have personality and every conversation is lively and exciting.”
DataDx started from the ground up, tailoring their solution specifically for medical and dental professionals living in a digital divide. By developing the right partnership with CSG, their SaaS data management platform was elevated for their next phase. Glen was able to take full ownership of organizational data and empower his team to succeed.